Frequently Asked Questions

Do you sell tea as well as teaware?

Our shop focuses on teapots, cups and tea sets. Tea leaves, food, electric brewers and heating equipment are not part of our collection.

How do I choose a teapot capacity?

Start with the cups you use. A small tasting cup and a generous mug require very different amounts. Divide the listed pot capacity by your preferred serving size, then leave room for tea leaves and comfortable pouring. Our capacity guide walks through the calculation.

Does every set include a tray or extra cups?

No. The included-pieces list on each product page is the reference. Photography may show additional styling pieces. See our set contents guide for what to compare.

Can I put ceramic teaware in a microwave or dishwasher?

Only when that use is expressly supported in the product details. Otherwise, wash gently by hand with mild detergent, rinse and dry. Avoid sudden temperature changes, abrasive cleaners and direct heat. Teapots are serving and brewing vessels, not stovetop kettles.

What if my teaware arrives broken?

Keep the carton and packing material and email photos with your order number to [email protected]. We will review the damage and help arrange a replacement or refund. Gunnar Tea covers return postage for transit damage, a quality issue or an incorrect item.

Where do you deliver, and how long does it take?

Delivery covers the contiguous 48 states and Washington, DC. Processing takes 1–3 business days, followed by 3–7 days in transit. Shipping is $6.99, or free for orders totaling $59 or more. Full details are in our Shipping Policy.

How do returns work?

Contact us within 30 days after delivery. Keep the pieces unused with their original packaging. Customer-choice return postage is paid by the customer; we cover it for damage, quality problems and incorrect items. Returns go to Gunnar Nicholas LLC, 2332 Galewood St, Anchorage, AK 99508. Inspection takes 3–5 business days after receipt; approved refunds are then initiated, with posting time set by your bank. Read Returns & Refunds before sending a parcel.

How can I reach customer care?

Email [email protected], call 1-818-535-1596 or use our contact form. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.